Return Policy – Satopshops.co.za
At Satopshops.co.za, we strive to provide high-quality products and clear information to our customers. Please read our return policy carefully before making a purchase.
No Returns or Refunds After Sale
Due to the nature of our product, 190 Proof Food Grade Alcohol, all sales are final. Once an order has been purchased and delivered, returns, exchanges, or refunds are not accepted under any circumstances. This policy is in place to ensure product safety, quality control, and compliance with applicable regulations related to food-grade alcohol products.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong product, please contact our customer support team within 24 hours of delivery. When contacting us, include:
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Your order number
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Clear photos of the damaged or incorrect product
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A brief description of the issue
Our team will review the situation and assist you with an appropriate resolution if the issue is verified.
Order Verification
Customers are responsible for ensuring that all order details, including product selection, quantity, and shipping information, are correct before completing the purchase. Since our products cannot be returned once sold, we strongly recommend reviewing your order carefully before checkout.
Contact Us
If you have questions about our return policy or need assistance with an order, please contact our support team through the contact page on Satopshops.co.za.
By placing an order with Satopshops.co.za, you acknowledge and agree to this return policy.
